Supplier Guidance

Supplying RealNZ

Thanks for working with us — we aim to make it easy to do business together.

To support a smooth working relationship, we're sharing our Terms and Conditions. These apply to all goods and services we purchase.

Unless we’ve agreed otherwise in writing, these terms take precedence over any you may provide.
We also ask that a Purchase Order (PO) is in place before goods or services are supplied. This will help us to pay you accurately and on time.

Our Purchasing Commitments

• We’re not committed to buy until we issue a PO—and you accept it.
• Prices include everything (e.g. freight). Any price changes must be agreed by both of us.
• Any discounts (e.g. for prompt payment or volume) that you'd offer in similar circumstances apply to us too.
• We'll provide clear delivery instructions. You’ll supply full delivery documentation and commit to on-time delivery, keeping us informed of any delays.
• You’ll invoice us, and we’ll pay you promptly. Our standard payment terms are 20th of the month following invoicing.
• You confirm you have the right information to deliver what’s needed, fit for purpose.
• If we rely on you for follow on support, you won’t take unfair advantage of that.
• You’ll use reasonable skill, care, diligence, and follow industry best practices.
• Your operations and supply chain will follow sustainable practices.
• Any claims or statements you make are accurate and reliable.
• If issues arise, we’ll work together to put things right.

Supply Chain Integrity

Working together for ethical, sustainable, extraordinary supply chains.

Our Values in Practice

• Pono // Keep it Real: Transparency and honesty in practices and supply chains.
• He waka eke noa // We are in this together: Partnership for shared success.
• Kaitiakitanga // We are guardians: Protecting workers, communities, and the environment.
• Aroha // Love it: Respect and compassion for people and the planet.
• Kia auaha ke // Make it extraordinary: Innovation for sustainability and impact.

What We Look For

• Transparency: Clear origins & supply chain mapping for food, textiles, and electronics.
• Ethical Practices: Compliance with NZ law & ILO standards. No forced, bonded, or child labour. Attention to high-risk goods like cocoa, coffee, palm oil, cotton, cobalt.
• Sustainability: Reduce emissions, waste & water use. Prefer FSC-certified packaging and recognised certifications (Fairtrade, B-Corp).
• Collaboration: Answer our questions, share information, and commit to continuous improvement.

Why This Matters for New Zealand

New Zealand imports around NZ$8 billion each year in goods linked to child or forced labour. That’s about 10% of all imports. Electronics, textiles, and food are the highest-risk areas.

Guided by our values, RealNZ aims to build supply chains that are ethical & sustainable — protecting what makes New Zealand special for future generations.

Need more info?

Please feel free to contact us via [email protected].