Code of conduct

RealNZ exists to connect people with the extraordinary natural and cultural experiences of Aotearoa New Zealand. Caring for the places we operate in, the people we work with, and the communities we are part of is fundamental to who we are. Our suppliers play an important role in helping us deliver on that purpose. We expect suppliers to operate ethically, sustainably, and responsibly, reflecting the values we hold as a business.

We believe strong supplier relationships are built on transparency, fairness, and mutual respect. We aim to work collaboratively, communicate openly, and act in good faith to achieve safe, sustainable, and high-quality outcomes. This Code outlines the minimum standards we expect of all suppliers, contractors, and business partners, including how they conduct business, support their people, protect the environment, and contribute positively to the communities in which they operate.

We recognise suppliers vary in size and capability, and we ask that reasonable steps are taken to align with these standards in a way that is appropriate to each business. If you have any questions about this Code or your obligations under it, please contact [email protected].

Suppliers must: 

Suppliers are expected to take reasonable steps to ensure that their own suppliers, subcontractors, and business partners operate in a manner consistent with the standards set out in this Code. This includes: 

RealNZ recognises that suppliers may not have full visibility or control over all parts of their supply chain. Suppliers are nevertheless expected to act in good faith and exercise due diligence proportionate to the nature, size and risk profile of their supply arrangements. 

Suppliers must not use child labour and must comply with all applicable minimum working age laws and internationally recognised standards.  

Non-Discrimination and Harassment 

Suppliers must provide a safe, respectful and inclusive workplace free from discrimination, harassment, bullying and abuse. Employment decisions must be based on ability, qualifications and lawful business considerations. 

Wages and Working Hours 

Suppliers must pay workers fairly and in compliance with applicable wage laws, and comply with legal limits on working hours, overtime, and rest periods.  

Freedom of Association 

Suppliers must respect workers’ rights to lawful freedom of association and collective bargaining.

Suppliers must provide a safe and healthy workplace and, if visiting or working on any Realnz site, must: 

Suppliers are expected to promote a culture of safety and wellbeing. 

As a business grounded in the natural environments of Aotearoa New Zealand, RealNZ expects suppliers to support environmentally responsible practices and contribute to the long-term protection and sustainability of the places in which we operate. Suppliers must:

• comply with environmental laws and regulations;
• manage waste responsibly;
• reduce pollution and emissions where practical;
• use natural resources efficiently; and
• support sustainable business practices.  

Where relevant, Suppliers are encouraged to understand, measure and reduce greenhouse gas emissions. 

Suppliers must:

• protect confidential and proprietary information;
• maintain appropriate cybersecurity and data protection measures;
• comply with applicable privacy and data protection laws;
• report any data breaches or security incidents without undue delay; and
• Adhere to RealNZ Technology Policy and Guidelines (available on request).  

RealNZ information may only be used for authorised business purposes, and must be protected from unauthorised access, use or disclosure. 

Suppliers must promptly report any actual or suspected breaches of this Code or applicable laws [email protected]. Reports may include concerns relating to corruption or fraud, unsafe practices, human rights violations, environmental harm and data security incidents.

RealNZ will not tolerate retaliation against any individual who raises concerns in good faith. 

RealNZ reserves the right to:

• request information demonstrating compliance with this Code;
• conduct audits or assessments where appropriate; and
• require corrective action for non-compliance.  

Failure to comply with this Code may be taken into account by RealNZ when reviewing the supplier relationship and may result in corrective action, suspension, or termination of the business relationship.

By supplying goods or services to RealNZ, the Supplier acknowledges and agrees to comply with this Supplier Code of Conduct, as updated from time to time.