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Terms & Conditions

Standard terms and conditions:

Your acceptance of the terms and conditions outlined are required to process your reservation.

Prepayment by credit card and subsequent confirmation by RealNZ Ltd is accepted as confirmation of your booking. 

All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. RealNZ Ltd (and associated companies) does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transfers to customers' accounts. 

RealNZ (and associated companies) reserve the right to amend timetables, cancel departures, substitute plant and equipment, amend specials or offers and alter ticket prices at any time.

All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts. In the event of a cancellation or amendment to your booking, the notification period is in NZ time (NZST).

We strongly recommend travel insurance for all our experiences, especially for those that require longer notification periods for cancellation (see below).

By making a booking and consenting to our terms & conditions, you are agreeing to receive emails from us. These emails are only for internal improvement purposes and will never be passed to third parties for any mailing lists. Please ensure you have read and understand our Privacy Policy.

The majority of our vessels and all coaches are smoke-free zones, no smoking will be permitted onboard. Smoking is only allowed in the designated area on our overnight and multi-day cruises. 

Cancellations:

In the event of a cancellation or amendment to your booking, refunds will only be granted when RealNZ receives notification at least 24 hours prior (NZ time) to departure date EXCEPT:

  • Milford Sound Overnight Cruises: 14 days prior to departure
  • Doubtful Sound Overnight Cruises: 14 days prior to departure
  • Stewart Island Lodge: 14 days prior to arrival date.
  • Selected Special Events: Refer below * 

CLICK HERE for our COVID-19 Cancellation terms.

Please note the different and additional bookings terms and conditions detailed below for Landsborough Wilderness Experience, Discovery Expeditions, Locals' Specials and promo code promotions.  

Landsborough Wilderness Experience - Terms and Conditions:

Cancellation policy:

  • 30 days before departure - full refund less your deposit of $200
  • Between 14 and 30 days before departure - 50% refund
  • and less than two weeks - No refund

Discovery Expeditions - Terms and Conditions:

Age: If you are over 70 years, please consult your doctor to check your physical fitness.

Cancellations: All cancellations must be received in writing. Cancellation fees are not negotiable - we recommend travel insurance. 

Web bookings require full payment at the time of booking.

Phone and all other booking methods require a non-refundable deposit at the time of booking and full payment 120 days prior to departure.

Cancellation fees are charged on the following basis for all bookings: 

  • Outside 90 days prior to departure: NZ$100.00 per person + 20% of your ticket price
  • 89 - 60 days prior to departure: NZ$200.00 per person + 20% of your ticket price
  • Within 59 days prior to departure: 100% of your ticket price

Once the expedition has departed, no portion of the package payment is refundable in the event of the individual or group being unable to proceed.

A $50 fee is charged for amendments to a confirmed reservation. Please note we cannot accept any amendments within 59 days prior to travel.

Promo Code promotions - Terms and Conditions:

Standard terms and conditions apply, plus any relevant additional terms as mentioned above:
- Bookings made on the RealNZ website will require the promo code to be entered in the “promo code” field during the booking process - then the discount will be applied.
- The promo code is case-sensitive and must be exact
- Full payment must be made at the time of booking
- Offer cannot be transferred to another product nor redeemable for cash
- This offer is valid for the specified travel dates only and cannot be used in conjunction with any other special offer or discount
- Bookings must be made direct with RealNZ and are subject to availability
- RealNZ has the right to amend timetables, cancel departures, amend specials or offers, alter ticket prices and substitute plant at any time.

$250 RealNZ Gift Card Giveaway T&Cs

ENTRY ACCEPTANCE OF THESE TERMS AND CONDITIONS:

Entering the RealNZ $250 Giveaway (“the Competition”) is considered to be accepting the below terms and conditions (“Terms and Conditions”).

  1. PROMOTER: The Promoter is RealNZ, Level 2 74 Shotover Street, Queenstown, Otago 9300.
  2. ELIGIBILITY: Open only those 18 years or over, who sign up with their email address to become part of the RealNZ email database. Employees of Promoter, its agencies or any entity involved in the development, production or administration of the promotion are not eligible to enter or win the prize. Void where prohibited by law.
  3. HOW TO WIN: An individual can enter the Competition by providing their first name and email address on the Competition page https://www.realnz.com/en/lp/subscribe-for-realnz-emails/ , or website pop-up entry form during the “Competition Period”. A fully completed response including “First name” alongside submitting an email address to sign up for the RealNZ email marketing database is considered an “Entry”. Competition is open to new sign ups only. Promoter reserves the right to verify all Entries. If a dispute arises regarding the identity of an entrant, the authorized subscriber of the email account used at the time of entry will be considered the entrant. "Authorized account subscriber" is defined as the natural person who is assigned an email address by an Internet access provider, online service provider or other organization which is responsible for assigning email addresses or the domain associated with the submitted email address. Any mechanical reproductions or automated entries are prohibited, and any use of such automated devices will cause disqualification. By entering this Competition you consent to Promoter, its promotional agencies and Competition judges storing and using the personal information you submitted with your entry for competition and advertising purposes.
  4. COMPETITION PERIOD: The Contest begins on 00:01 New Zealand Time 1st September 2023 and ends on 23:59 30th September 2023 (“Promotion Period”). Promoter’s computer is the official clock for this Contest. Winner will be contacted within 5 working days of the Competition end date, and has 14 workings to confirm acceptance of prize, or a new winner will be selected.
  5. NUMBER OF ENTRIES: An individual can only enter once during the competition period.
  6. NOTIFICATION: The winner will be informed via email, using the email address they provided when entering.
  7. PRIZES: The winner of the competition will receive:

1 x $250 voucher for RealNZ, including a discount code for online use. This prize is non-refundable and cannot be exchanged for cash in part or full. The prize must be used to book an experience which takes place before 01/09/2024. Not applicable on all experiences. Any change to the prize will be updated in the competition terms and conditions on the Promoter website.

  1. ANNOUNCEMENTS: By participating in the competition, each entrant hereby agrees to participate in any publicity related to the competition. Entrants and winners in the competition agree that their identity may be disclosed in winner announcements and promotional material. Winners also agree to have their image used for publicity purposes without any additional payment being made.
  2. CONTRACT LAW: All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.
  3. CHANGES TO COMPETITION: Promoter reserves the right to change the prizes or Terms and Conditions throughout the competition. Any change to the prize will be updated in the competition terms and conditions and on the Promoter website/s.
  4. PERSONAL INFORMATION: Entrants agree that personal data, especially name and email address, will be processed and signed up RealNZ email databases, shared, and otherwise used for the purposes and within the context of the Competition and any other purposes outlined in these Official Rules or the Promoter’s Privacy Policy.

Kākāriki Karaka Translocation Trip 2024

The following terms and conditions outline the rules and regulations for the Kākāriki Karaka Translocation Trip 2024 competition. By entering this competition, participants agree to these terms and conditions.

  1. Competition Organizer: The competition is organized by RealNZ located at Level 2, 74 Shotover Street, Queenstown, 9300.

  2. Eligibility: The competition is open to individuals aged 18 years and above. The prize is ex-Queenstown and requires walking on uneven ground for minimum 1 hour.

  3. How to Enter: To enter the competition, participants must donate to the Kākāriki Karaka Translocation Project fund through the online platform specified on the RealNZ website (realnz.com). The minimum donation amount to enter is $5 NZD. There is no maximum donation limit; participants may donate more if they wish to do so.

  4. Competition Period: The competition will run from Monday 14 August 2023 to Thursday 14 September 2023. Entries received outside this period will not be considered.

  5.  Prize: The prize for this competition is a 2x pass for a translocation trip to Anchor Island in 2024 to witness the Kākāriki Karaka translocation project firsthand. The prize includes transportation from Queenstown, accommodation for the duration of the trip, and guided tours on Anchor Island. The exact dates of the trip will be communicated to the winner in due course.

  6. Winner Selection: The winner will be chosen at random from all eligible entries received during the competition period. The draw will take place within seven days after the competition ends, and the winner will be notified via the contact information provided during the donation process. If the winner does not respond within seven days of the notification, a new winner will be randomly selected.

  7. Announcement of Winner: The winner's name will be announced on the competition organizer's official website and social media channels, subject to the winner's consent.

  8. Publicity and Data Usage: By participating in the competition, participants agree to the use of their name and any other relevant details in publicity material related to the competition and its outcome.

  9. Opting in/out for Marketing Emails: By entering the competition and providing your contact information, participants have the option to opt-in to receive marketing emails from RealNZ. If you choose to opt-in, you consent to receive periodic updates, promotional materials, and other communications related to RealNZ and the Kākāriki Karaka Translocation Project, future events, and initiatives. If the participant has opted out of marketing emails or the privacy policy, emails collected during the competition will be used for the purposes of the competition.

  10. Prize Conditions: The prize is non-transferable and cannot be exchanged for cash or other alternatives. The winner is responsible for ensuring they are in the country to participate in the translocation trip. The winner is responsible for any additional expenses not explicitly mentioned in the prize description.

  11. General Conditions: The competition organizer reserves the right to cancel, modify, or suspend the competition in case of unforeseen circumstances or technical issues beyond their control. The competition organizer's decision on all matters relating to the competition, including the winner selection, shall be final and binding. The competition organizer will not be liable for any loss, damage, or injury caused by using the prize.

  12. Governing Law and Jurisdiction:

    These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of New Zealand. By participating in the competition, all entrants agree to abide by these terms and conditions. Good luck to all participants and thank you for helping return the Kākāriki Karaka’s call to Fiordland

RealNZ Recovery Cruise Giveaway T&Cs

ENTRY ACCEPTANCE OF THESE TERMS AND CONDITIONS:

Entering the RealNZ Recovery Cruise Giveaway (“the Competition”) is considered to be accepting the below terms and conditions (“Terms and Conditions”).

  1. PROMOTER: The Promoter is RealNZ, Level 2 74 Shotover Street, Queenstown, Otago 9300.
  2. ELIGIBILITY: Open only those 18 years or over, who sign up with their email address to become part of the RealNZ email database. Employees of Promoter, its agencies or any entity involved in the development, production or administration of the promotion are not eligible to enter or win the prize. Void where prohibited by law.
  3. HOW TO WIN: An individual can enter the Competition by providing their first name and email address on the Competition page https://www.realnz.com/en/lp/winter-pride-passholder-exclusive-discounts/ during the “Competition Period”. A fully completed response including “First name” alongside submitting an email address to sign up for the RealNZ email marketing database is considered an “Entry”. Promoter reserves the right to verify all Entries. If a dispute arises regarding the identity of an entrant, the authorized subscriber of the email account used at the time of entry will be considered the entrant. "Authorized account subscriber" is defined as the natural person who is assigned an email address by an Internet access provider, online service provider or other organization which is responsible for assigning email addresses or the domain associated with the submitted email address. Any mechanical reproductions or automated entries are prohibited, and any use of such automated devices will cause disqualification. By entering this Competition you consent to Promoter, its promotional agencies and Competition judges storing and using the personal information you submitted with your entry for competition and advertising purposes.
  4. COMPETITION PERIOD: The Contest begins on 00:01 New Zealand Time 21st August 2023 and ends on 23:59 10th September 2023 (“Promotion Period”). Promoter’s computer is the official clock for this Contest. Winner will be contacted within 5 working days of the Competition end date, and has 7 workings to confirm acceptance of prize, or a new winner will be selected.
  5. NUMBER OF ENTRIES: An individual can only enter once during the competition period.
  6. NOTIFICATION: The winner will be informed via email, using the email address they provided when entering.
  7. PRIZES: The winner of the competition will receive: 2 x RealNZ 1-Night Doubtful Sound Overnight Cruise tickets. This prize is non-refundable and cannot be exchanged for cash in part or full. The prize must be used to book an experience which takes place before 01/10/2024. Not applicable on all experiences. Any change to the prize will be updated in the competition terms and conditions on the Promoter website.
  8. ANNOUNCEMENTS: By participating in the competition, each entrant hereby agrees to participate in any publicity related to the competition. Entrants and winners in the competition agree that their identity may be disclosed in winner announcements and promotional material. Winners also agree to have their image used for publicity purposes without any additional payment being made.
  9. CONTRACT LAW: All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.
  10. CHANGES TO COMPETITION: Promoter reserves the right to change the prizes or Terms and Conditions throughout the competition. Any change to the prize will be updated in the competition terms and conditions and on the Promoter website/s.
  11. PERSONAL INFORMATION: Entrants agree that personal data, especially name and email address, will be processed and signed up RealNZ email databases, shared, and otherwise used for the purposes and within the context of the Competition and any other purposes outlined in these Official Rules or the Promoter’s Privacy Policy.