Why Book With Us?

Best price guarantee

Book any experience on and enjoy our Best Price Guarantee. If you find a lower priced, qualifying rate published on another travel booking site*for a RealNZ experience within 24 hours of booking, we'll refund the difference of the activity you booked. Terms & Conditions apply. Please read through our checklist, FAQs and conditions for further information.

Secure online payment

After you’ve made your selections, you can be confident that your booking is safe with us. We strive to protect your personal information and make our best effort to ensure its security on our systems. On our website, we use 128-bit encryption, which is a data/file encryption technique that uses a 128-bit key to encrypt and decrypt data or files. We have been advised that it is one of the most secure encryption methods and is considered to be logically unbreakable.

Flexible to make changes

We’re more than happy to help make changes to your booking if it’s within our booking terms and conditions timeframes. We understand that from time to time, things just aren’t in our control (like snow closures!), so we’ll make every effort to change your bookings.

100% refund - no cancellation fees*

If you can’t make your trip, we’ll refund you! But please be aware, this is on the basis of our Booking Terms & Conditions, which does vary for different trips. Plus there are no hidden cancellation fees either! Find out more about our booking terms & conditions.

Friendly reservations team

We have a dedicated team of reservations staff based in Queenstown and a whole heap of more friendly staff at our very own Visitor Centres in a variety of locations – Queenstown, Te Anau, Milford Sound, Manapouri, Bluff and Stewart Island.
Our own in-house reservations team are easily contactable – you can reach us by:

  • Phone – Freephone with New Zealand – 0800 65 65 01
  • Freephone from Australia: 1800 65 65 01
  • Email: [email protected]
  • Visiting one of our many Visitor Centres, or
  • Talking to us via web chat.

Talk directly to our staff about your plans to Southern New Zealand. We’re here to help!