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Our experience and destination pages should provide you with all the information you need to make a decision or plan your trip.
In case you haven't found the information you were looking for, we've put together some of the most common questions our customers ask about our trips. If you need more specific answers, please contact us directly.
Please allow an additional 30 minutes to find parking for your vehicle prior to your check in time.
There is limited free street parking available in the streets surrounding central Queenstown. There is paid parking available in the Man Street and Church Street parking buildings plus pay and display parking at the Boundary Street and Ballarat Street carparks.
Boundary Street and Ballarat Street carparks are suitable for motorhomes. Please allow 15 minutes to walk to the RealNZ office from there.
The scenic cruise from Queenstown to Walter Peak takes 45 minutes and it takes in views of Walter Peak, Cecil Peak and the Remarkables mountain range plus panoramic views around Lake Wakatipu.
The TSS Earnslaw is scheduled to operate every day of the year (except when she undergoes annual maintenance). During the survey, early June - early July each year, the TSS Earnslaw and Walter Peak High Country Farm experiences will not be operating.
Photography and video cameras are not permitted in the Glowworm Caves because flash lights affect the glowworms and visitor acclimatisation to the dark.
No, we only carry passengers and light freight on the ferry services between Bluff and Stewart Island. Rental cars and motor scooters are available for hire from our Oban Visitor Centre.
Yes, most places on Stewart Island have EFTPOS and credit card facilities. There is an ATM/money machine at the "4 Square" shop on Stewart Island however it is only possible to withdraw cash with a NZ bank card. There are no banks on the island itself and the nearest bank is located at Invercargill.
The bird life on Ulva Island and Stewart Island is of exceptional interest, not only because of the presence of high profile species such as weka, wood pigeon, Stewart Island Robin and kaka, but also because Stewart Island and its small outliers provide a refuge for a range of less well-known birds, among them the NZ dotterel, South Island saddleback, Rifleman, Oystercatcher and the red and yellow-crowned parakeet.
At present, we are unable to offer wheelchair access. Please contact us to discuss your options
All prices and transactions on the RealNZ website are in New Zealand dollars (NZD). This is specified on the Terms & Conditions page.
Our staff are trained to deal with incidents and in case of an emergency you should listen to their instructions.
We have a portable defibrillator on each of our overnight cruise vessels (Milford Mariner, Milford Wanderer and Fiordland Navigator).
In addition to this we also have portable defibrillators at the following locations:
• Milford Sound Visitor Terminal
• RealNZ Visitor Centre, Manapouri
• Cavern House (Te Anau Glowworm Caves)
• Colonel’s Homestead Restaurant, Walter Peak
• TSS Earnslaw Vintage Steamship
• Stewart Island Ferry (Bluff - Oban - Bluff)