Welcome aboard! Check our latest update before you travel - Covid-19 Info>
Get your photo featured: #RealNZ
In case you haven't found the information you were looking for, we've put together some of the most common questions our customers ask about our trips. If you need more specific answers, please contact us directly.
Queenstown has a climate with four distinct seasons however, being located in an alpine environment means the weather can be changeable. A guide for the temperatures you can expect is as follows: summer (December-February) 19-29 Celsius, autumn (March-May) 15-25 Celsius, winter (June-August) 5-10 Celsius, spring (September-November) 9-15 Celsius.
Please allow an additional 30 minutes to find parking for your vehicle prior to your check in time.
There is limited free street parking available in the streets surrounding central Queenstown. There is paid parking available in the Man Street and Church Street parking buildings plus pay and display parking at the Boundary Street and Ballarat Street carparks.
Boundary Street and Ballarat Street carparks are suitable for motorhomes. Please allow 15 minutes to walk to the RealNZ office from there.
The scenic cruise from Queenstown to Walter Peak takes 45 minutes and it takes in views of Walter Peak, Cecil Peak and the Remarkables mountain range plus panoramic views around Lake Whakatipu.
Queenstown is around a 2.5 hour drive from Te Anau or around 1hr 15 minutes from Wanaka. For more travel locations please refer to our Driving Times webpage.
The TSS Earnslaw is scheduled to operate every day of the year (except when she undergoes annual maintenance). During the survey, the TSS Earnslaw and Walter Peak High Country Farm experiences will not be operating.
All prices and transactions on the RealNZ website are in New Zealand dollars (NZD). This is specified on the Terms & Conditions page.
Our staff are trained to deal with incidents and in case of an emergency you should listen to their instructions.
We have a portable defibrillator on each of our overnight cruise vessels (Milford Mariner, Milford Wanderer and Fiordland Navigator).
In addition to this we also have portable defibrillators at the following locations:
• Milford Sound Visitor Terminal
• RealNZ Visitor Centre, Manapouri
• Cavern House (Te Anau Glowworm Caves)
• Colonel’s Homestead Restaurant, Walter Peak
• TSS Earnslaw Vintage Steamship
• Stewart Island Ferry (Bluff - Oban - Bluff)