Welcome aboard! Check our latest update before you travel - Covid-19 Info>
Here is everything you need to know about COVID-19 and your experience with RealNZ.
From April 5 2022, guests on RealNZ experience will not need to present vaccine passes. QR code scanning is not required from March 26.
At RealNZ we are dedicated to helping you take every opportunity to enjoy the experiences we offer in a safe manner. With this in mind, we have carefully considered how we operate and how we reduce the potential spread of COVID-19.
We have intensified daily disinfecting of high-touch points such as handrails, door handles, point-of-sale equipment and countertops. Our routine cleaning and sanitising procedures are completed utilising New Zealand company ‘Hygiene Systems’ and ‘Ecolab’ – a global leader in promoting hygienic environments. We also receive ongoing advice from Ecolab on infection prevention for COVID-19 as it develops.
For the majority of our experiences, we have a flexible 24-hour cancellation policy, allowing guests to cancel or reschedule free of charge up to 24 hours out from travel (for accommodation and overnight cruises, this is 14 days). We ask guests to respect this policy. However, we have put some exceptions in place in response to COVID-19.
If you cannot travel because you are directly impacted by COVID-19, you will be offered the option to reschedule your experience, receive a Gift Card to the value of your trip or a refund. For example, your region enters a lockdown, you have been identified as a close contact of a known COVID-19 case or are awaiting COVID-19 test results.
We are following all government guidelines, which include reducing capacity numbers or stopping operating at short notice, based on changes to the alert levels at a national or regional level. If we cannot cater to your booking, we will contact you and organise for your booking to be rescheduled or refunded.
If you have any questions or concerns, please get in touch with the friendly Contact Centre Team:
Tel: +64 3 249 6000 or 0800 656501 (within NZ)
Email: [email protected]