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We've updated our Covid-19 policy - find out more >

RealNZ Covid-19 Policy

Here is everything you need to know about COVID-19 and your experience with RealNZ.

From 3rd December 2021, following government guidelines, all guests 12yrs + will have to be double vaccinated to travel on RealNZ experiences. This excludes public transport such as the Stewart Island Ferry (see below for ferry travel requirements).

All guests will be required to have their Vaccine Pass scanned at check-in; this includes those with temporary vaccination exceptions.

These new requirements will take us a little more time than previously, so check-in times are now 30 minutes prior to your departure time.

If you have not been vaccinated and do not have an exemption, we regret that for the safety of all our guests, our staff, and our communities, you will not be able to travel with us at this time. In this case, our friendly reservations team will help you reschedule your visit to a later date (once you are fully vaccinated), or we will provide you with a full refund if your booking was made with us prior to 3 December 2021. If your booking was not made directly with us, please talk to your point of purchase to seek a full refund.

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RealNZ Experiences:

What to expect at Green:

  • You will need to have downloaded your My Vaccine Pass before arrival and have it ready to present at check in (digital or paper versions may be used)

What to expect at Orange:

  • You will need to have downloaded your My Vaccine Pass before arrival and have it ready to present at check in (digital or paper versions may be used)
  • Face coverings and social distancing of 1m will be required during check-in and in our visitor centres

What to expect at Red:

  • You will need to have downloaded your My Vaccine Pass before arrival and have it ready to present at check in (digital or paper versions may be used)
  • Face coverings will be required (except while dining)
  • 1m social distancing will be in place
  • We will have to limit capacity on some experiences to 100 people
  • Only seated service will be available

Stewart Island Ferry Service:

  • As public transport and an essential service, the Stewart Island Ferry will not require a My Vaccine Pass to travel per the Covid-19 protection framework guidance
  • Face coverings remain mandatory for all travellers  
  • Physical distancing must be maintained where possible 

 

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