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Terms & Conditions

Standard terms and conditions: 

Your acceptance of the terms and conditions outlined are required to process your reservation. 

Prepayment by credit card and subsequent confirmation by Real Journeys Ltd (RealNZ) is accepted as confirmation of your booking.  

All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. RealNZ (and associated companies) does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transfers to customer's accounts.  

RealNZ (and associated companies) reserve the right to amend timetables, cancel departures, substitute plant and equipment, amend specials or offers and alter ticket prices at any time. 

Natural Hazards and Risks

Please review and consider the natural hazards and risks that you should be aware of when partaking in our experiences.

All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts. In the event of a cancellation or amendment to your booking, the notification period is in NZ time (NZST). 

We strongly recommend travel insurance for all our experiences, especially for those that require longer notification periods for cancellation (see below). 

We understand that you care about how we use your personal information. Please ensure you have read and understand our Privacy Policy. 

The majority of our vessels and all coaches are smoke-free zones, no smoking will be permitted onboard. Smoking is only allowed in the designated area on our overnight and multi-day cruises.  

INFORMATION ON THIS WEBSITE IS PROVIDED 'AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. 

While every effort has been made to provide the most accurate information we advise that information on this website may contain technical inaccuracies or typographical errors. RealNZ may at any time and without notice make improvements and/or changes in the products and/or the programs described in this information. 
RealNZ makes no representations whatsoever about any other website which you may access through this one. When you access a non-RealNZ website, please understand that it is independent from RealNZ, and that RealNZ has no control over the content on that website. In addition, a link to a non-RealNZ website does not mean that RealNZ endorses or accepts any responsibility for the content, or the use, of such website. 

IN NO EVENT WILL REALNZ BE LIABLE TO ANY PARTY OR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

Cancellations:

In the event of a cancellation or amendment to your booking, refunds will only be granted when RealNZ receives notification at least 24 hours prior (NZ time) to departure date EXCEPT:

  • Milford Sound Business Class: 48 hours prior departure
  • Milford Sound Overnight Cruises: 14 days prior to departure
  • Doubtful Sound Overnight Cruises: 14 days prior to departure
  • Selected Special Events: Refer below * 

Please note the different and additional booking terms and conditions detailed below for Discovery Expeditions, promotions and competitions.

Separate terms and conditions apply for group bookings make through trade partners.

Discovery Expeditions - Terms and Conditions:

Age: If you are over 70 years old, please consult your doctor to check your physical fitness.

Cancellations: All cancellations must be received in writing. Cancellation fees are not negotiable - we recommend travel insurance. 

Web bookings require full payment at the time of booking.

Phone and all other booking methods require a non-refundable deposit at the time of booking and full payment 120 days prior to departure.

Cancellation fees are charged on the following basis for all bookings: 

  • Outside 90 days prior to departure: NZ$100.00 per person + 20% of your ticket price
  • 89 - 60 days prior to departure: NZ$200.00 per person + 20% of your ticket price
  • Within 59 days prior to departure: 100% of your ticket price

Once the expedition has departed, no portion of the package payment is refundable in the event of the individual or group being unable to proceed.

A $50 fee is charged for amendments to a confirmed reservation. Please note we cannot accept any amendments within 59 days prior to travel.

Promo Code promotions - Terms and Conditions:

Standard terms and conditions apply, plus any relevant additional terms as mentioned above:
- Bookings made on the RealNZ website will require the promo code to be entered in the “promo code” field during the booking process - then the discount will be applied.
- The promo code is case-sensitive and must be exact
- Full payment must be made at the time of booking
- Offer cannot be transferred to another product nor redeemable for cash
- This offer is valid for the specified travel dates only and cannot be used in conjunction with any other special offer or discount
- Bookings must be made direct with RealNZ and are subject to availability
- RealNZ has the right to amend timetables, cancel departures, amend specials or offers, alter ticket prices and substitute plant at any time.

Milford Track Transport Earlybird Discount T&Cs

  • The discount only applies to adult fares only. Child fares are at standard retail rates.
  • The offer is valid for to book from 28 May to 15 June, 2025
  • The offer is valid for travel from 28 October, 2025 to 30 April, 2026.
  • This offer cannot be used in conjunction with any other discount unless specified.
  • RealNZ reserves the right to amend timetables, cancel departures, alter ticket prices, and substitute plant or equipment.
  • Bookings for this retail-only offer are essential and must be made directly with RealNZ.
  • For larger groups/charters please contact our events team.

 $250 RealNZ Gift Card Giveaway T&Cs

ENTRY ACCEPTANCE OF THESE TERMS AND CONDITIONS:

Entering the RealNZ $250 Giveaway (“the Competition”) is considered to be accepting the below terms and conditions (“Terms and Conditions”).

  1. PROMOTER: The Promoter is RealNZ, Level 2 74 Shotover Street, Queenstown, Otago 9300.
  2. ELIGIBILITY: Open only those 18 years or over, who sign up with their email address to become part of the RealNZ email database. Employees of Promoter, its agencies or any entity involved in the development, production or administration of the promotion are not eligible to enter or win the prize. Void where prohibited by law.
  3. HOW TO WIN: An individual can enter the Competition by providing their first name and email address on the Competition page https://www.realnz.com/en/lp/subscribe-for-realnz-emails/ , or website pop-up entry form during the “Competition Period”. A fully completed response including “First name” alongside submitting an email address to sign up for the RealNZ email marketing database is considered an “Entry”. Competition is open to new sign ups only. Promoter reserves the right to verify all Entries. If a dispute arises regarding the identity of an entrant, the authorized subscriber of the email account used at the time of entry will be considered the entrant. "Authorized account subscriber" is defined as the natural person who is assigned an email address by an Internet access provider, online service provider or other organization which is responsible for assigning email addresses or the domain associated with the submitted email address. Any mechanical reproductions or automated entries are prohibited, and any use of such automated devices will cause disqualification. By entering this Competition you consent to Promoter, its promotional agencies and Competition judges storing and using the personal information you submitted with your entry for competition and advertising purposes.
  4. COMPETITION PERIOD: The Contest begins on 00:01 New Zealand Time 1st day of the current month and ends on 23:59 on the last day of the current month (“Promotion Period”). Promoter’s computer is the official clock for this Contest. Winner will be contacted within 5 working days of the Competition end date, and has 14 workings to confirm acceptance of prize, or a new winner will be selected.
  5. NUMBER OF ENTRIES: An individual can only enter once during the competition period.
  6. NOTIFICATION: The winner will be informed via email, using the email address they provided when entering.
  7. PRIZES: The winner of the competition will receive:

1 x $250 voucher for RealNZ, including a discount code for online use. This prize is non-refundable and cannot be exchanged for cash in part or full. The prize must be used to book an experience which takes place within 1 year of issue. Not applicable on all experiences. Any change to the prize will be updated in the competition terms and conditions on the Promoter website.

  1. ANNOUNCEMENTS: By participating in the competition, each entrant hereby agrees to participate in any publicity related to the competition. Entrants and winners in the competition agree that their identity may be disclosed in winner announcements and promotional material. Winners also agree to have their image used for publicity purposes without any additional payment being made.
  2. CONTRACT LAW: All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.
  3. CHANGES TO COMPETITION: Promoter reserves the right to change the prizes or Terms and Conditions throughout the competition. Any change to the prize will be updated in the competition terms and conditions and on the Promoter website/s.
  4. PERSONAL INFORMATION: Entrants agree that personal data, especially name and email address, will be processed and signed up RealNZ email databases, shared, and otherwise used for the purposes and within the context of the Competition and any other purposes outlined in these Official Rules or the Promoter’s Privacy Policy.