In case you haven't found the information you were looking for, we've put together some of the most common questions our customers ask about our trips. If you need more specific answers, please contact us directly.
If you are travelling from Queenstown it will take around 5 hours to reach Milford. Te Anau to Milford is around 2 hours 30 minutes. This timing allows for toilet and photo stops along the way. If driving, make sure you fill your vehicle with petrol in Te Anau before travelling to Milford as there are no petrol stations at Milford Sound or en route. For more details, refer to our Driving Times webpage.
Please allow up to 45 mins - 1 hour to park your vehicle and transfer to the Milford Sound Visitor Terminal, where you must check in for your cruise 20 minutes prior to departure. Car parking at Milford Sound is organised by Milford Sound Tourism (MST). The main parking area is approx. a 10 minute walk to the terminal. Parking in Deepwater Basin is approx. a 25 minute walk from the terminal.
Parking fees will apply in the main car parking area operated by Milford Sound Tourism. The cost will be $10 per hour.
Driving conditions during winter (May to September) can be difficult. Extreme care is needed as freezing temperatures mean the road can ice over in shaded places. During the winter it is mandatory to carry snow chains in your vehicle as the road can sometimes be covered in snow. These are available for hire from petrol stations in Te Anau and Queenstown.
If you are not confident about driving in winter conditions then take a RealNZ coach to Milford Sound so you can relax and take in the stunning scenery.
Photography and video cameras are not permitted in the Glowworm Caves because flash lights affect the glowworms and visitor acclimatisation to the dark.
While we cannot guarantee you will see wildlife, sightings of fur seals are reasonably common in both Doubtful and Milford Sounds. A pod of bottlenose dolphins resides in Doubtful Sound so you have a good chance of seeing these fascinating mammals, and in Milford Sound dolphins are occasional visitors. In both sounds the rare Fiordland crested penguin can at times be observed.
Inside the caves the temperature is a fairly constant 8 - 12ºCelsius, so bring a warm sweater/fleece jacket. At the entrance to the caves there is a large rock overhang and bending is required to pass this section. There are steps and often the walkways are wet, so care is required in the subdued light.
Many say you have not seen Fiordland unless you have seen it in the rain. When it rains in Fiordland the landscape is dramatic - rock faces stream with waterfalls, mist hangs around the tops of the mountains and rivers and streams rage. From a dry comfortable vantage point on the bus or boat, this landscape is spectacular for sightseeing.
Fiordland’s weather is what gives the region its unique character. Rainfall is what makes Fiordland a land of lakes, rivers, streams, waterfalls and fiords. Visitors should always be prepared to enjoy some rainfall during their stay. It is recommended to bring sensible clothing for cool and wet weather to fully appreciate your stay.
The temperatures you can expect in the different seasons are as follows:
Milford Sound at the mountainous north end of Fiordland National Park is the classic fiord - a deep water inlet between steep sided high mountains. Milford Sound is a middle-sized fiord at around 13 kms in length and it is famous for its dramatic scenery, especially Mitre Peak. This fiord is the most accessible of Fiordland National Park’s 14 fiords and it can be reached by bus, car or flight connections from Queenstown.
Doubtful Sound is located in the heart of Fiordland National Park where the mountains are still very impressive but not as high as Milford Sound. Doubtful Sound is three times longer and has a sea surface area roughly ten times larger than Milford Sound. Its three arms are Hall, Crooked and First Arm. It is famous for its wilderness scenery and wildlife sightings. To get to Doubtful Sound visitors first take a launch trip across Lake Manapouri and drive over Wilmot Pass.
Visitors with enough time choose to visit both fiords as they have different characters.
All prices and transactions on the RealNZ website are in New Zealand dollars (NZD). This is specified on the Terms & Conditions page.
Our staff are trained to deal with incidents and in case of an emergency you should listen to their instructions.
We have a portable defibrillator on each of our overnight cruise vessels (Milford Mariner, Milford Wanderer and Fiordland Navigator).
In addition to this we also have portable defibrillators at the following locations:
• Milford Sound Visitor Terminal
• RealNZ Visitor Centre, Manapouri
• Cavern House (Te Anau Glowworm Caves)
• Colonel’s Homestead Restaurant, Walter Peak
• TSS Earnslaw Vintage Steamship
• Stewart Island Ferry (Bluff - Oban - Bluff)